Contact us

We're here to help with orders, deposits, reseller plans and anything else. Most messages get a reply within 24 hours.

support@cryptogift.app

Order help

Check status, payment and gift card codes for any order.

Go to my orders →Wallet deposits

Deposits show as pending first and are credited after network confirmations.

Open wallet →Reseller plans and API

Plan benefits, wallet credit, API keys and IP whitelisting.

View plans →Partnerships

Brands, wallets, exchanges and bulk buyers.

support@cryptogift.app →

Send us a message

Include your order number or transaction hash so we can help faster.

Quick answers

My payment went through but the order still says awaiting payment.

Blockchain payments need network confirmations before they show up, which usually takes a few minutes. If it's still pending after 30 minutes, send us the order number and transaction hash.

How long does a wallet deposit take?

Deposits appear as pending almost instantly. They're credited after 15 confirmations on BNB Smart Chain, 30 on Polygon, and finality on Solana. Only send USDT or USDC on the network shown for your address.

I sent tokens on the wrong network or the wrong token.

Contact us with the transaction hash, network and amount. Recovery isn't always possible, and tokens sent to the wrong address on another chain may be lost.

Can I cancel an order?

Unpaid orders can be cancelled from the order page. Delivered gift card codes can't be refunded because they're redeemed instantly.

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